7th Annual Conference
Influence • Inspiration• Impact
Agenda and Sessions
8:30-9 a.m.—Registration & Continental Breakfast
9-9:15 a.m.—Conference Welcome
9:15-10:30 a.m.—Concurrent Sessions
Leading with Influence...Not Power
Is it necessary to show--in an almost offensive and arrogant way--how “powerful” you are to be successful? Some experts say “yes, absolutely” and some say “no, never!” This session will explore the nuances of this question as you focus on strategies for choosing the right leadership tactics and discuss how to communicate so that it “inspires” rather than “demoralizes.” By setting a strategic course and inviting people on board with the plan, you can build and tap into powerful motivation on the part of your employees. In this lively and informative session you’ll come away armed with the essentials to master purposeful communication that leads to sustainable success.
Presenter: David Liddell is a leadership expert and executive coach, with more than 20 years of experience in organizational and business growth. He is president and founder of SKYE Business Solutions, advising on how to improve performance and results. He is also a certified trainer with 360 Solutions, LLC, and Profiles International, Inc., and designs training to enhance performance, leadership, teams, strategy and organizational development.
The Thing That Never Stops: Change
Positive change can be just as stressful as negative change, because with every gain there is a loss. Helping people process change with excitement, not threat, requires insight into the dynamics of change, appreciation for those who resist it, and management techniques for moving people and the organization forward. This session will challenge common change management approaches, which, of course, will meet resistance. We will be our own best role models. The upside is that you will leave with immediately applicable techniques after having experienced first-hand during this session the tradeoffs associated with changing a point-of-view.
Presenter: Gerri King, Ph.D., is a social psychologist and organizational consultant to corporations, nonprofits, governmental agencies, and educational and healthcare institutions. She works throughout the U.S., Asia, and Canada with a focus on Mergers and Acquisitions, Strategic Planning, Leadership and Supervisory Training, Conflict Resolution, Managing Change, and Enhancing Teams. Based in Concord, NH, she is a founding partner of Human Dynamics Associates. Gerri also has a new book out, available on Amazon.com, called The “DUH” Book of Management and Supervision—Dispelling Common Leadership Myths.
10:45 a.m.-Noon—Concurrent Sessions
Have an Impact! Make It Happen!
Business success starts and finishes with organizational leadership capability...top, middle, and front line. In this session you will be guided through a challenging and interactive session on results-oriented communication. Whether you are focused on driving change, addressing performance issues, building strategic initiatives, or motivating employees, this session will deliver practical techniques that create impact and help to make it happen. You’ll learn 5 critical steps that increase your ability to inspire action, and you’ll identify key behaviors to embrace or avoid.
Presenter: David Liddell (see previous biography)
How to "Grow" Your Employees
Coaching requires a trusting relationship that has as its goal the development and growth of the employee. It is different from performance reviews, though performance issues are discussed. The purpose is to increase effectiveness, broaden thinking, identify strengths and development needs, and set and achieve challenging goals. The coaching environment is supportive, not judgmental, and encouraging, not definitive. It is based on an interactive model that encourages exploration and offers strengthening choices. This session will look at the elements of coaching and address ways you can use coaching in the work setting to help a person learn while encouraging her or him to continue to grow.
Presenter: Gerri King (see previous biography)
Noon-1 p.m.—Buffet Lunch at the Wentworth
1-2:15 p.m.—Concurrent Sessions
Whether you have an official title that designates you as a leader or you are an individual contributor, you have the ability to make a HUGE difference where you work. You have an opportunity to improve morale, foster teamwork, and bring out the best in others. You can achieve this by knowing how to consistently bring your Best Self to work. When you bring your A-Game, others are more likely to: (1) listen to your ideas; (2) want to collaborate with you; (3) care about what you think; and (4) be their best around you. In this session, you will learn strategies and practices that help you get into--and stay in--your “Best-You Zone” more of the time. You’ll also learn how to increase your energy level and personal dynamism--two characteristics that profoundly affect your ability to influence and inspire others. And you’ll also learn how to reduce the effect of stress and heavy workloads on your attitude and wellbeing so you can have the resources to be your best.
Presenter: David Lee is the founder and principal of HumanNature@Work. He is an internationally recognized authority on organizational and managerial practices that optimize employee performance, morale, and engagement. He is author of “Managing Employee Stress and Safety,” as well as nearly 100 articles and book chapters on organizational and individual performance published in trade journals and books in the U.S. and abroad. He has held positions as a supervisor and trainer in the corporate world and a clinician and trainer in the healthcare field.
Dealing with Poor Performance and Problem Attitudes
“I do my job! What you want requires a ‘personality transplant’ and that’s not going to happen!” In today’s overburdened work environment, as a manager you may have heard an outcry similar to this from someone you supervise. In this session you will look at ways to deal with problem situations and people. Is it personality or performance? How do you translate a problem attitude into a performance issue? What behaviors are acceptable and unacceptable, and why? You’ll learn how-to communication skills to address these behaviors, identify when a difficult personality becomes a performance issue, and explore key actions to take to correct the situation. You’ll discover how to turn conflicts into cooperation, emotion into reason, and hidden agendas into honest dialogue.
Presenter: Lynne Richards, MBA, is an author, founder of Leading Generations, a training and leadership development firm, and a member of the National Speakers Assn. She specializes in helping people develop their leadership, supervisory, and training skills. With over 20 years’ experience in management and training, she brings a wealth of hands-on, practical experience to the classroom, providing clients with workshops on leadership, supervision, communication, and training design and delivery.
2:30-4 p.m.—Concurrent Sessions
Quality Leadership in Satisfying Your Customers—
In this session you’ll discuss measuring your true ability to satisfy customers, both external and internal to your organization. All organizations talk about “satisfying customers” and “respecting employees.” But if it isn’t measured, you have no way of knowing how well you are doing. It’s as important as measuring profit and loss. You will look at your impact as a leader on quality service and customer satisfaction and how you can measure and make your company slogans real for all stakeholders--employees, customers, and investors.
Presenter: Don Anderson is the owner and change agent for Anderson Development And Management Systems (ADAMS) with over 30 years of management experience in varied organizations, including public and private companies varying from small family businesses to General Motors. He is also a product manager for Airex Corporation, a progressive family business located in Somersworth, NH. His previous experience includes the improvement of multinational production and quality systems in China, Mexico and Canada. Applying a hands-on approach to many specific customer-requested improvements, one of his clients gave him the nickname of “the company handyman.” His 21 years of independent consulting and networking within multiple industries has helped to build his expertise on continuous improvement in all areas of organizations.
Manage, Not Micromanage:
We all have experienced the dissatisfaction and reduced performance that happens as a result of being micromanaged. But as a leader who is responsible and accountable for the work of others, how do you balance being in control without reducing participation and involvement? Learn five strategies of decision-making, four decision-making styles, and the factors you should consider when selecting a strategy or style. Discover how to increase employee freedom, involvement, and development to maximize employee satisfaction and performance.
Presenter: Lynne Richards (see previous biography)
General Information and How to Register
Certificate Program Elective
Conference Fee & Refunds
What the Cost Includes
How to Register (Refer to CRN 141555)
Previous Conferences have sold out,
Forms of Payment
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