5th Annual Conference
Agenda and Sessions
8:30-9 a.m.—Registration & Continental Breakfast
9-9:15 a.m.—Conference Welcome
9:15-10:30 a.m.—Concurrent Sessions
How to Increase Leadership Effectiveness—
People are promoted because they’re good at their jobs. Being in a leadership position is a very different job, for which most are not trained. This presentation dispels myths associated with leadership, management, and supervision, and provides commonsense suggestions for increasing effectiveness. You’ll learn what works and what doesn’t, and you’ll get tips to enhance communication and increase motivation.
Presenter: Gerri King, Ph.D., is a social psychologist and organizational consultant to corporations, nonprofits, governmental agencies, and educational and healthcare institutions. She works throughout the U.S., Asia, and Canada with a focus on Mergers & Acquisitions, Strategic Planning, Leadership & Supervisory Training, Conflict Resolution, Managing Change, and Enhancing Teams. Based in Concord, NH, she is a founding partner of
Communicating to Build Strength (or Teams)—
Communication skills are more important than ever. How you talk to your team members affects their spirit, motivation and productivity. The message you deliver to your superiors or customers can make or break a promotion or a sale. A quickly written email may be misinterpreted and lead to bad feelings, while a well written one may improve the tone of a discussion and move things forward. It’s not only what you say, but how you say it, either face-to-face, on the phone, or in writing, that matters. Learn how to adapt your message to your audience and to deliver it in a way that creates positive results.
Presenter: Tess George, M.A. in Speech Communication, is founder and principal of Speakwell, a communication training firm, focusing on communication skills in the workplace. She has taught a variety of communication classes at many colleges, including Penn State and UMass. With over 20 years’ experience in training, teaching, singing, acting and storytelling, she helps participants to reach their communication goals.
10:45 a.m.-Noon—Concurrent Sessions
Building Trust and Loyalty
Note the word “build.” Trust is not immediate, nor is it a given. It is something that builds over time and as a result of consistent leadership. This presentation addresses what erodes trust and loyalty, how to maintain it, and how to regain what may have been lost. Aside from the obvious humanitarian reasons to ensure trust and loyalty, if these characteristics are not present in a working environment, it will erode employee morale, which, of course, has a direct effect on productivity.
Presenter: Gerri King (see previous biography)
Dealing with Problem Personalities and
We’ve all worked with them—chronic complainers, wet blankets, exploders, hostile aggressive people and “snipers” who insult you with a smile. You can learn to work more effectively with problem personalities, and concentrate on what’s important—getting the job done. Learn how to communication skills to address their behavior, identify when their difficult personality becomes a performance issue, and what key actions to take to correct it. Discover how to turn conflicts into cooperation, emotion into reason, and hidden agendas into honest dialogue.
Presenter: Tess George (see previous biography)
Noon-1 p.m.—Buffet Lunch at the Wentworth
1-2:15 p.m.—Concurrent Sessions
Turning Conflict into Collaborative Solutions
Conflict is a common and unavoidable part of a manager’s job. Different points of view, interests, and thinking can all create conflict. Yet conflict is also an opportunity to use differences as a source of solutions. Taking conflict in the right direction allows you to understand differences, get underneath someone’s position, and objectively look for solutions. This session provides you with an understanding of how to move from conflict to collaborative solutions. You’ll learn to diagnose the source of conflict, build a basis for collaboration, and find solutions that provide mutual benefit.
Presenter: David Liddell is president and founder of SKYE Business Solutions, advising on how to improve performance and results. Based on more than 20 years’ experience in organizational and business development, he evaluates organizations and their employees to identify opportunities for increased efficiencies and productivity. He is also a certified trainer with 360 Solutions, LLC, and Profiles International, Inc., and designs training to enhance performance, leadership, teams, strategy and organizational development.
Avoiding Stress and Burnout
Stress is not the result of hard work. It’s the result of working hard and not accomplishing what you want to accomplish. It’s not hard work that leads to burnout, but the gap between what is expected and what is realistically possible. This session will address the inevitable toll on professionals, the complicated dynamics of overwhelming expectations, and offer practical recommendations for managing stress and burnout.
Presenter: Gerri King (see previous biography)
2:30-4 p.m.—Concurrent Sessions
Improve Your Decision-Making and Core Leadership Strengths
All organizations want to ensure that their leaders make good and timely decisions, but good decision making—so significant to effective leadership—is not a skill that comes naturally to every leader. Given the pressure of increasingly competitive global markets on company operations, the pressures for quality decision making are sure to intensify. In this session you will gain the tools you need to identify skills that are essential for highly effective decision making success today and in the future. You’ll discuss styles of leadership decision making; get insights into your own decision-making preferences; learn how to leverage your company strategy in decision-making; explore how to tap into the decision-making strengths of others; discuss the benefits of team decision making. You’ll also look at how to: develop a decision making process to minimize risk; become more effective at making high-pressure decisions; build consensus and improved buy-in with employees and teams; and improve alignment of decisions with strategic direction.
Presenter: David Liddell (see previous biography)
The Road to High Performance
An individual person can make a big difference in an organization. But a collection of individuals does not automatically make up a team and cannot provide that extra shift in performance that makes a team much greater than the sum of its individual members. The essence of high performance is made up of three team-based DNA factors. The first DNA factor is the exceptional results that a team must deliver to their organization to be considered a highly effective team. The second DNA factor is that the team must deliver those results while operating in a highly efficient manner, outperforming similar teams with a similar set of responsibilities. Finally, as a team efficiently delivers the above average expected result, they must do so while maintaining a high level of esprit along the way. This session will explore the specific characteristics of a highly effective team as well as the appropriate individual behaviors necessary to support and sustain an exceptional team effort. The final area we will explore is the leader actions necessary to lay the foundation for creating higher levels of team performance.
Presenter: Peter Hughes, M.Ed, is the President and CEO of High Performance Leadership, Ltd. He teaches organizational behavior at UNH’s Whittemore School of Business & Economics, has worked as a consultant with companies, and has taught at the UNH Browne Center.
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