6th Annual Conference
Agenda and Sessions
8:30-9 a.m.—Registration & Continental Breakfast
9-9:15 a.m.—Conference Welcome
9:15-10:30 a.m.—Concurrent Sessions
Managerial Moments of Truth
While every interaction a manager has with their direct report holds the potential of either increasing or decreasing that employee’s level of motivation, commitment, and enthusiasm, some are more crucial than others. Some “Managerial Moments of Truth”, if not handled well, can cause long-lasting, even permanent damage. Conversely, if handled well, they can result in a quantum leap in that employee’s level of engagement. In this session, we will explore some of the most critical Managerial Moments of Truth that you must master if you want maximum employee motivation and performance. Drawing from years of employee interviews about these “make or break” events, you will explore how to master these crucial moments.
Presenter: David Lee is the founder of HumanNature@Work and BrandPromisePartners.com. A consultant, speaker, and facilitator, he works with leadership teams interested in maximizing business results and creating a “Best Places to Work” environment. A major focus of his work is helping leaders at all levels achieve better results through better communication. He is a recognized leader in talent management, and has written nearly 100 articles and book chapters on individual and organizational performance. He is author of Storytelling Techniques for Training, and a chapter on Onboarding in the business book classic, The Talent Management Handbook.
The Respectful Workplace: Good for Employees, Good for Business
Most of us want to work in an environment of mutual respect: an environment that values our contributions, ensures worker safety, and is free from intimidation or discomfort. But we don’t all work in that environment. Assumptions about authority and hierarchy, personality clashes, conflict, and the pressures of business sometimes lead to an environment that is disrespectful and demotivating. In this session we’ll examine the benefits of building a respectful workplace: greater collaboration, greater productivity and loyalty. You’ll learn what other companies are doing to foster mutual respect and learn ways to make these positive changes in your business or department.
Presenter: Tess George, M.A. in Speech Communication, is founder and principal of Speakwell, a communication training firm, focusing on communication skills in the workplace. She has taught a variety of communication classes at many colleges, including Penn State and UMass. With over 20 years' experience in training, teaching, singing, acting and storytelling, she helps participants to reach their communication goals.
10:45 a.m.-Noon—Concurrent Sessions
Bring It On!
The greater your ability—and the ability of your leadership team—to create a “Bring it on!” culture, the more resourceful, flexible, optimistic, and “Can do” your employees will be. Not only do resilient employees respond more optimistically to change and challenge, they also provide better customer service, are easier to work with, and show more initiative. While having a resilient workforce has always been a competitive advantage, it is even more important during difficult times. In this session, we’ll explore how companies like Southwest Airlines and Baptist Healthcare create an environment that fosters a resilient “Bring it on!” spirit. We will explore what you can do both at an organizational level and an individual managerial level to cultivate employee resilience and receive the benefits that a resilient workforce brings.
Presenter: David Lee (see previous biography)
Performance Appraisals—Not Just A Once A Year Event
Evaluating employee performance is more than just an annual review for the purpose of awarding pay raises and meeting a legal standard. Employee performance needs to be managed year round, which means providing feedback in a consistent and timely manner on a regular basis. Proper documentation, evaluation, and the sharing of observations of an employee’s work is a valuable tool to encourage high performance, improve motivation, enhance productivity, and ensure that feedback is helpful. In that spirit, it should not be just a top down model. This session will deconstruct the old-fashioned notion of performance appraisal into a transformative opportunity that engages the supervisor-employee relationship in a meaningful experience throughout the year.
Presenter: Tess George (see previous biography)
Noon-1 p.m.—Buffet Lunch at the Wentworth
1-2:15 p.m.—Concurrent Sessions
Strategic Planning for Creating a High Performing Organization
No matter how well an organization performs—or how much better its members would like it to perform—strategic planning plays an important role in reaching organizational goals. In this session, you will be presented with an overview of two unconventional strategic planning models for identifying the organizational factors and actions necessary to create a high performing organization. Both models have been designed using organizational development techniques and concepts that focus on transforming the current performance levels of a group to a new dimension of success. The first model, the “Positive Change Planning Model”, looks at both the hard and soft side of an organization and identifies the specific actions that will improve the group’s performance. The second model, the ACTION Planning Model, is comprised of six critical factors that the leader will need to analyze and focus on with his/her team members. This model has been used in several organizations to help leaders and teams lay the foundation for developing or substantially improving high performance.
Presenter: Peter Hughes, M.Ed, is the President and CEO of High Performance Leadership, Ltd. He teaches organizational behavior at UNH’s Paul College of Business and Economics, has worked as a consultant with companies, and has taught at the UNH Browne Center.
Finding Your Fire:
Do you sometimes feel uninspired and in need of rekindling your fire? It’s a common problem--for those who lead and for teams. This session will describe straightforward, actionable strategies to find your fire and also to light a fire under your team that will burn bright. Attitude is not a gene, it's a muscle. So, like any other muscle in the body, if you don't attend to it, it will atrophy. In this session, you'll discuss the #1 way to connect passion and purpose to both professional and personal life; how to turn challenges into wins, and how to make adversity an advantage. You'll explore the secret to gaining and sustaining high performance; and examine the mental toughness skills needed to build resilience. Lastly, you'll learn how to exercise a positive attitude and stoke your fire and your team's to achieve high performance.
Presenter: John Brubaker is a nationally renowned performance consultant, speaker and author, who teaches organizations and individuals how to develop their competitive edge with straightforward tools that turbo charge performance. Forbes Magazine recently cited him as one of their “Top 10 Consultants Who Avoid The B.S.” He is author of the award-winning book, “The Coach Approach: Success Strategies From The Locker Room To The Board Room” and a new book, “Seeds of Success: A Leader, His Legacy and The Lessons Learned.” He also co-authored “Leadership: Helping Others To Succeed.” He is host of “Maximum Success: The Coach Bru Show” on Sunday evenings on NBC Sports Radio. He has a master’s degree in personnel psychology and completed his doctoral coursework in Sport Psychology.
2:30-4 p.m.—Concurrent Sessions
Excuses, excuses…even when they’re justified, they’re just not the way to get things done. Nor do they help develop or advance positive perceptions about you or your team. Rather, they are a recipe for unsatisfactory results and lower self- and group-esteem. In this session, we’ll talk about how leaders can promote a culture of accountability. We will discuss the Commitment to Action model, and what it is to give your word and follow through on what you say you will do. We’ll discuss benefits and barriers of personal responsibility and accountability and identify action steps for increasing individual and organizational accountability.
Presenter: Peter Hughes (see previous biography)
Seeds of Success:
Do you want to develop and lead a high performing, cohesive team? How about build a lasting legacy of success within your organization? This session will provide you with tried and true methods to discover untapped leadership potential in yourselves and your team members. We’ll examine how to successfully align the vision, mission and values of your team with the talents of its members. The discussion will include how to motivate and connect with all the differing personalities on your team, the strategy behind listening to outside perspectives, how to align each team member’s unique skill set and passion with organizational needs, and how to cultivate the idea of “service over self.”
Presenter: John Brubaker (see previous biography)
General Information and How to Register
Certificate Program Elective
Conference Fee & Refunds
What the Cost Includes
How to Register (Refer to CRN 138555)
The Fall Conference SOLD OUT with a waiting list,
Forms of Payment
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For More Information
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